FAQs

  • Turn off all taps, including toilet taps to make sure there is no water running.
    Check water meter to see if it is moving.
    Wait 5 – 10 minutes watching the meter.
    If it is moving, there IS a water leak.

  • Unless you have been using water for specific purposes which are not normal everyday usage, you may then have a water leak.

    Also you may be able to claim back a portion of the cost from the Water Board if it was out of your control. An Exgratia Form would be filled out by us.

  • You may have a water leak in your hot water supply.
    Turn the inlet valve off to the Hot Water System.
    If the water stops running then you have a leak in the Hot Water Service.

  • In some cases your Insurance company may cover you for all or part there of.

Still have Questions?